Bibliography

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Library Studies

@ your library: Attitudes toward public libraries survey. (2006). [Chicago]: American Library Association.  Retrieved from http://www.ala.org/ala/research/librarystats/2006KRCReport.pdf

American Library Association. (2008). The state of America’s libraries A report from the American Library Association. [Chicago, IL]: American Library Association.  Retrieved from http://www.ala.org/ala/professionalresources/libfactsheets/alalibraryfactsheet06.cfm#state

Bibliographical Center for Research (BCR). (2008). Texas Resource Sharing: Examining the present, envisioning a vibrant future: Texas State Library and Archives Commission (TSLAC).

Chute, A. and Kroe, P.E. (2007). Public Libraries in the United States: Fiscal Year 2005 (NCES 2008-301). National Center for Education Statistics, Institute of Education Sciences, U.S. Department of Education. Washington, DC.

CIDE (Educational Research & Development Center). (2004). Biblioredes-Abre Tu Mondo Project: Intermediate Evaluation Report: Chilean Government Department of Museums, Archives and Public Libraries (DIBAM).

Date, T. (2008). As economy struggles, more people rely on libraries. North Andover, Massachusetts: The Eagle Tribune. Retrieved from http://www.eagletribune.com/punewsnh/local_story_050063333.html

De Rosa, C. (2005). Perceptions of libraries and information resources: A report to the OCLC membership. Dublin, Ohio: OCLC Online Computer Library Center.

Fisher, K. E., Saxton, M., Edwards, P. M., & Mai, J.-E. (2007). Seattle Public Library as place: Reconceptualizing space, community, and information at the central library. . In G. J. Leckie & J. Buschman (Eds.), Library as Place: History, community and culture (pp. 135-160). Westport, CT: Libraries Unlimited.

Glander, M., & Dam, T. (2006). Households’ Use of Public and Other Types of Libraries: 2002 (NCES 2007-327). U.S. Department of Education. Washington, DC: National Center for Education Statistics. Retrieved from http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2007327.

Glorieux, I., Kuppens, T., & Vandebroeck, D. (2007). Mind the gap: Societal limits to public library effectiveness. Library & Information Science Research, 29(2), 188-208.

Lyons, R. (2007). Unsettling scores: An evaluation of Hennen’s annual public library ratings. Public Library Quarterly, 26(3/4), 49-100.

Manjarrez, A.C., et al. (2008). Public Libraries in the United States:  Fiscal Year 2006. Washington, DC (1800 M St., NW, Washington 20036-5802): The Institute of Museum and Library Services. 

Martell, C. (2008). Fresh start at a neighborhood library. Public Library Quarterly, 27(2), 2-5.

Morrill, J. H. (2007). The Wisconsin Library User (and Non-User) II: Outcomes of a Second Statewide Survey (2003 – 2007 comparisons) Madison: Wisconsin Public Library Consortium.

Vavrek, B. (1980). Information services and the rural library. Library Trends, 28(4), 563-578.

Vavrek, B. (1995). Rural information needs and the role of the public library - Rural Libraries and Information Services. Library Trends(Summer).

Vavrek, B. (1997). A national crisis no one really cares about. American Libraries, 28(12), 37-38.

Vavrek, B. (2000). The best things in life have fees. American Libraries, 31(5), 75-76.

Vavrek, B. (2000). Downsizing the public library: this is only the beginning. Public Library Quarterly, 18(1), 31-34.

Vavrek, B. (2000). Is the American public library part of everyone’s life? American Libraries, 31(1), 62-64.

Vavrek, B. (2004). Teens: bullish on public libraries. Public Library Quarterly, 23(1), 3-12.

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Public Access Computing

Barber, P., & Wallace, L. (2008). LIBRARIES CONNECT COMMUNITIES: Site visits to 63 public libraries reveal the power of technology. AMERICAN LIBRARIES. 39 (9), 52-55.

Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. (2006). Public Access Computing and Internet Access in Public Libraries: The Role of Public Libraries in E-government and Emergency Situations. First Monday, 11(9).

Bertot, J. C., & McClure, C. R. (1997). The 1997 National Survey of U.S. Public Libraries and the Internet: Final Report. Washington, DC: American Library Association.

Bertot, J. C., & McClure, C. R. (1999). Moving Toward More Effective Public Internet Access: the 1998 National Survey of Public Library Outlet Internet Connectivity. Washington, DC: U.S. National Commission on Libraries and Information Science.

Bertot, J. C., & McClure, C. R. (2002). Public Libraries and the Internet 2000: Summary Findings and Data Tables. Washington, DC: National Commission on Libraries and Information Science         

Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005). Public Libraries and the Internet 2004: Survey Results and Findings. Tallahassee, Florida: College of Information, Florida State University.

Bertot, J. C., McClure, C. R., Jaeger, P. T., & Ryan, J. (2006). Public Libraries and the Internet 2006: Study Results and Findings. Tallahassee, Florida: College of Information, Florida State University.

Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2008). The impacts of free public Internet access on public library patrons and communities. Library Quarterly, 78(3), 285-301.

Bertot, J. C., McClure, C. R., Thomas, S., Barton, K. M., & McGilvray, J. (2007). Public Libraries and the Internet 2007: Report to the American Library Association. Tallahassee, FL: College of Information, Florida State University.

Bertot, J. C., McClure, C. R., & Thompson, K. M. (2002). Public Libraries and the Internet 2002: Internet Connectivity and Networked Services. Tallahassee, Florida: School of Information Studies, Florida State University.

Caballero, M. C. (2003). Biblored: Colombia’s Innovative Library Network. Washington, DC: Council on Library and Information Resources.

Davis, D., Bertot, J. C., McClure, C. R., & Clark, L. (2008). Libraries connect communities: Public Library Funding & Technology Access Study, 2007-2008. Chicago: American Library Association.

Dissertation. Department of Library and Information Management, Royal School of Library and Information Science.

Estabrook, L. S., Witt, G. E., & Rainie, H. (2007). Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Washington, DC: Pew Internet & American Life Project. Retrieved from http://www.pewinternet.org/Reports/2007/Information-Searches-That-Solve-Problems.aspx.

Gordon, M. T., Gordon, A. C., & Moore, E. J. (2001). New Computers Bring New Patrons. Library Journal, 126(3), 134-138.

Gordon, M. T., Moore, E. J., & Gordon, A. C. (2003). Public Access Computers, Libraries, and the Poor: Do Neighborhood Factors Make a Difference? Seattle, WA: Evans School of Public Affairs of University of Washington.

Gordon, M. T., Moore, E. J., & Gordon, A. C. (2004). Sustainability in First Ten States to Receive Gates Awards: Most Libraries Maintaining Public Access Computing Programs, but 25% Are Still Fragile. Seattle, WA: Evans School of Public Affairs of the University of Washington.

Gordon, M. T., Moore, E. J., Gordon, A. C., & Heuertz, L. (2003). Kids have access, enjoy computers: Libraries key for many, especially the disadvantaged. Seattle, WA: Evans School of Public Affairs, University of Washington.

Griffiths, J. and King, D. (2008). Public library survey results. InterConnections: The IMLS national study on the use of libraries, museums and the Internet. Washington, DC: Institute of Museum and Library Services. Retrieved from http://interconnectionsreport.org/reports/library_report_03_17.pdf.

Hamilton, S. (2004). To what extent can libraries ensure free, equal and unhampered access to Internet-accessible information from a global perspective? Unpublished

Heuertz, L., Gordon, A. C., Gordon, M. T., & Moore, E. J. (2003). The Impact of Public Access Computing on Rural and Small Town Libraries. Rural Libraries, 23(1), 51-79.

Horrigan, J. (2008). Mobile Access to Data and Information.  Washington, DC: Pew Internet & American Life Project.

Jaeger, P. T., Bertot, J. C., & McClure, C. (2006). The policy implications of Internet connectivity in public libraries. Government Information Quarterly, 23(1), 123-141.

Jaeger, P. T., Bertot, J. C., & McClure, C. (2007). Public libraries and the Internet 2006: Issues, funding and challenges. Public Libraries, 46(5), 71-78.

Jörgensen, C. (2005). The Internet and Public Library use. In M. A. Drake (Ed.), Encyclopedia of library and information science (Second ed., pp. 261-270). London: Taylor & Francis.

Lewis, C. (2006). Wireless Technology for South Australian Public Libraries Pilot Project 2005.  Hindmarsh, South Australia:  Public Library Services, State Library of South Australia.

McClure, C., Jaeger, P. T., & Bertot, J. C. (2007). The looming infrastructure plateau? Space, funding, connection speed, and the ability of public libraries to meet the demand for free Internet access. First Monday, 12(12).

McClure, C. R., Bertot, J. C., & Zweizig, D. L. (1994). Public Libraries and the Internet: Study results, policy issues and recommendations. Washington, DC: National commission on Libraries and Information Science.

Moore, E. J., Gordon, A. C., Gordon, M. T., & Heuertz, L. (2002). It’s working: People from low-income families disproportionately use library computers. Seattle, WA: Evans School of Public Affairs, University of Washington.

NARUC Board of Directors. (2008). Resolution to support equal access to communication technologies by people with disabilities in the 21st century.  Sponsored by Committee on Consumer Affairs, National Association of Regulatory Utility Commissioners.  Retrieved from http://www.naruc.org/Resolutions/People%20with%20Disabilities%20Resolution1.pdf

Pettigrew, K. E., Durrance, J. C., & Unruh, K. T. (2002). Facilitating community information seeking using the Internet: Findings from three public library-community network systems. Journal of the American Society for Information Science and Technology, 53(11), 894-903.

Rodger, E. J., D’Elia, G., & Jorgensen, C. (2001). The public library and the Internet: Is peaceful coexistence possible? American Libraries, 32(5), 58-61.

Schmidt, A. (2008). The Read/Write Web Opportunity Presentation. 2008 Margaret Chisholm “Motivate, Inspire & Lead” Lecture.  Seattle, WA:  University of Washington Information School.

Simpson, L., Daws, L., & Pini, B. (2004). Public Internet Access Revisited. Telecommunications Policy, 28(3-4), 323-337.

Velasquez, D. (2007). Public access computing in 14 Midwestern public libraries. Paper presented at the eChicago 2007, River Forest, Illinois.

Vavrek, B. (1999). If a mouse clicks at home, will the library hear the sound. Public Library Quarterly, 17(3), 55-58.

Vavrek, B. (2004). Is technology blowing the library to bits? Public Library Quarterly, 23(3/4), 3-11.

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Information Behavior Studies

Abrahamson, J., & Fisher, K. E. (2007). “What’s past is prologue:” Towards a general model of lay mediary information behaviour. . Information Research, 12(4).

Agada, J. (1999). Inner-city gatekeepers: an exploratory survey of their information use environment. Journal of the American Society for Information Science, 50(1), 74-85.

Allen, T. J. (1970). Communication Networks in R & D laboratories. R and D Management, 1(1), 14-21.

Case, D. O., Johnson, J. D., Andrews, J. E., Allard, S. L., & Kelly, K. M. (2004). From two-step flow to the Internet: The changing array of sources for genetics information seeking. Journal of the American Society for Information Science & Technology, 55(8), 660.

Chatman, E. A. (1992). The information world of retired women. New York: Greenwood Press.

Donat, J., & Fisher-Pettigrew, K. E. (2002). The final context: Information behavior surrounding the dying patient. New Review of Information Behavior Research, 3, 175-186.

Durrance, J. C., & Pettigrew, K. E. (2002). Online community information: Creating a nexus at your library. Chicago: American Library Association.

Erdelez, S. (1997). Information encountering: A conceptual framework for accidental information discovery. In P. Vakkari, R. Savolainen & B. Dervin (Eds.), Information seeking and use in different contexts (pp. 412-421). London: Taylor-Graham.

Erdelez, S., & Rioux, K. S. (2000). Sharing information encountered for others on the Web. The New Review of Information Behaviour Research, 1, 219-233.

Fisher, K. E., Erdelez, S., & McKechnie, E. F. (2005). Theories of information behavior. Medford, NJ: Information Today.

Fisher, K. E., & Landry, C. F. (2007). Understanding the information behavior of stay-at-home mothers through affect. In D. Nahl & D. Bilal (Eds.), Information and emotion: The emergent affective paradigm in information behavior research and theory (pp. 211-233). Medford, NJ: Information Today.

Fisher, K. E., Landry, C. F., & Naumer, C. M. (2007). Social spaces, casual interactions, meaningful exchanges: An information ground typology based on the college student experience. Information Research, 12(2).

Fisher, K. E., Marcoux, E., Meyers, E., & Landry, C. F. (2007). Tweens and everyday life information behavior: Preliminary findings from Seattle. In M. K. Chelton & C. Cool (Eds.), Youth information seeking behaviors: Contexts, theories, models and issues (Vol. 2, pp. 1-25). Lanham, MD: Scarecrow.

Fisher, K. E., Naumer, C. M., Durrance, J. C., Stromski, L., & Christiansen, T. (2005). Something old, something new: Preliminary findings from an exploratory study about people’s information habits and information grounds. Information Research 10(2). Retrieved from

Fisher, K. E., & Turner, A. M. (2005). Stay-at-home mothers. Connecting Research and Practice: Special Populations. 5th Annual Research Symposium of the Special Interest Group on Information Needs, Seeking, and Use (SIG USE) of the American Society for Information Science and Technology. October 29, Charlotte, NC

Gross, M. (1995). The imposed query. RQ, 35(2), 236-243.

Gross, M. (2001). Imposed information seeking in public libraries and school library media centres: A common behaviour? Information Research 6(2). Retrieved from http://InformationR.net/ir/6-2/paper100.html  

Gross, M., & Saxton, M. L. (2001). Who wants to know? Imposed queries in the public library. Public Libraries, 40(3), 170-176.

Marshall, C. C., & Bly, S. (2004). Sharing encountered information: Digital libraries get a social life. Paper presented at the 4th ACM/IEEE-CS Joint Conference on Digital Libraries.

Marshall, C. C., & Bly, S. (2005). Saving and using encountered information: Implications for electronic periodicals. Paper presented at the CHI 2005: Conference on Human Factors in Computing Systems, April 2-7, 2005, Portland, OR.

Metoyer-Duran, C. (1991). Information-seeking behaviour of gatekeepers in ethnolinguistic communities: Overview of a taxonomy. Library & Information Science Research, 13, 319-346.

Metoyer-Duran, C. (1993). Information gatekeepers. In M. Williams (Ed.), Annual review of information science & technology (pp. 111-150). Medford, NJ: Learned Information.

Naumer, C. M., & Fisher, K. E. (2007). Field methods for investigating personal information management. In W. Jones & J. Teevan (Eds.), Personal information management (pp. 76-88). Seattle: University of Washington Press.

Naumer, C. M., & Fisher, K. E. (In press). Information needs: Conceptual and empirical developments. In M. Bates & M. N. Maack (Eds.), Encyclopedia of Library and Information Sciences: Taylor & Francis.

Pescosolido, B. A. (1992). Beyond rational choice: The social dynamics of how people seek help. American Journal of Sociology, 97(4), 1096-1138.

Rioux, K. S. (2004). Information acquiring-and-sharing in Internet-based environments: An exploratory study of individual user behaviours. Unpublished dissertation. University of Texas.

Rowlands, I., & Nicholas, D. (2008). Information behaviour of the researcher of the future. London: Centre for Information Behaviour & the Evaluation of Research (CIBER).

Spink, A., & Cole, C. (2001). Information and poverty: information-seeking channels used by African-American low-income households. Library & Information Science Research, 23(1), 45-65.

Twidale, M. B., Nichols, D. M., & Paice, C. D. (1997). Browsing is a collaborative process. Information Processing & Management, 33(6), 761-783.

Zweizig, D., & Dervin, B. (1977). Public library use, users, uses: Advances in knowledge of the characteristics and needs of the adult clientele of American public libraries. Advances in Librarianship, 7, 231‑255.

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Indicators

Anderson, J., Battikha, A.-M., Clark, E., deLeion, R., Gorder, J., Housein, J., et al. (2001). Check your success:  A guide to developing indicators for community based environmental projects. Blacksburg, VA: Virginia Tech, Department of Urban Affairs and Planning

Carney, D., Drinkwater, M., Rusinow, T., Neefjes, K., Wanmali, S., & Singh, N. (1999). Livelihoods Approaches Compared. London: Department for International Development.

Coulton, C. J. (2008). Catalog of Administrative Data Sources for Neighborhood Indicators.  Washington, DC: The Urban Institute.

Department of Information Technology. (2009). Seattle Information Technology Indicators Project. Seattle, WA:  Department of Information Technology.  Retrieved from http://www.seattle.gov/tech/indicators/

Duncombe, R. D. (2006). Using the Livelihoods Framework to Analyze ICT Applications for Poverty Reduction through Microenterprise. Development Informatics Working Paper no.27, 3(3), 81-100.

Duncombe, R. D., & Heeks, R. (2001). Information and Communication Technologies and Small Enterprise in Africa: Lessons from Botswana: IDPM, University of Manchester.

Federal Interagency Forum on Child and Family Statistics. (2007). America’s Children: Key National Indicators of Well-Being. Washington, DC: Federal Interagency Forum on Child and Family Statistics.

Hatry, H. P. (2006). Performance measurement: Getting results. Washington, D.C.: Urban Institute Press.

Hatry, H. P., L. Lampkin, et al. (2003). Developing community-wide outcome indicators for specific services. Washington, D.C., Urban Institute.

Heeks, R. (2006). Theorizing ICT4D research. Information Technologies and International Development, 3(3), 1-4.

Heeks, R. (2006). Using competitive advantage theory to analyze IT sectors in developing countries. Information Technologies and International Development, 3(3), 5-34.

Heeks, R., Arun, S., & Morgan, S. (2004). Researching ICT-Based Enterprise for Women in Developing Countries: An Enterprise Perspective: IDPM, University of Manchester.

Jackson, M. R., Kabwasa-Green, F., & Herranz, J. (2006). Cultural vitality in communities: Interpretation and indicators. Washington, DC: Urban Institute.

Jagun, A., Heeks, R., & Whalley, J. (2007). Mobile Telephony and Developing Country Micro-Enterprise: A Nigerian Case Study: IDPM, University of Manchester.

Jung, J.-Y., Qiu, J. L., & Kim, Y.-C. (2001). Internet Connectedness and Inequality: Beyond the “Divide”. Communication Research, 28(4), 507-535.

Kahn, C. (2002). Creativity and Innovation: A Bridge to the Future.

Kahn, C. (2005). Thinking Globally/Acting Locally: A Regional Wake-Up Call.

Kahn, C. (2007). A time like no other: Charting the course of the next revolution. Boston: The Boston Indicators project.

Kahn, C., Lewis, G., & Pradham, G. (2000). The Wisdom of Our Choices: Boston’s Indicators of Progress, Change and Sustainability: The Boston Foundation.

Koontz, C. M., Jue, D. K., & Lance, K. C. (2005). Neighborhood-based in-library use performance measures for public libraries: A nationwide study of majority-minority and majority white/low income markets using personal digital data collectors. Library & Information Science Research, 27(1), 28-50.

Kozma, R. B. (2005). Monitoring and evaluation of ICT for education impact: a review. In D. A. e. a. Wagner (Ed.), Monitoring and Evaluation of ICT in Education Projects: A handbook for developing countries (pp. 11-20). Washington, DC: InfoDev/World Bank.

Lampkin, L., Winkler, M., Kerlin, J., Hatry, H., Natenshon, D., Saul, J., et al. (2006). Building a common outcome framework to measure nonprofit performance.Washington, D.C.: Urban Institute. Retrieved from http://www.urban.org/publications/411404.html.

National Telecommunications and Information Administration (NTIA). (1999). Falling through the net: Defining the digital divide.  Washington, DC: National Telecommunications and Information Administration.

Naumer, C., Situated Logic Model: Using the Model in the Real World (forthcoming), in Information and Community Technology: Identifying Local and Global Impact, M. Crandall and K.E. Fisher, Editors. 2009, Information Today: Medford, N.J.

Moore, E. J., Gordon, A. C., Rosenkranz, M., & Keyes, D. (2004). Seattle Information Technology Indicators Project. Seattle: Department of Information Technology, City of Seattle.

Ramirez, R., & Richardson, D. (2005). Measuring the impact of telecommunications services on rural and remote communities. Telecommunications Policy, 29, 297-319.

Robeyns, I. (2000). An Unworkable Idea or a Promising Alternative? Sen’s Capability Approach Re-Examined, Discussion paper 00.30: Center for Economic Studies, University of Leuven

The Search Institute. (2009). Developmental Assets. Minneapolis, MN:  The Search Institute.  Retrieved from http://www.search-institute.org/research/assets

Sen, A. (1985). Well-being, agency and freedom. The Journal of Philosophy, 82(4), 169-221.

Sen, A. (1987). The Standard of Living. Cambridge: Cambridge University Press.

Sen, A. (1999). Development as Freedom. New York: Knopf.

Shah, D. V., Kwak, N., & Holbert, R. L. (2001). “Connecting” and “Disconnecting” With Civic Life: Patterns of Internet Use and the Production of Social Capital. Political Communication, 18, 141-162.

Snyder, C. R. (2005). Teaching: the lessons of hope. Journal of Social and Clinical Psychology, 24(1), 72-84.

Snyder, C. R. (2006). Approaching hope. SGI Quarterly.

Social Capital Initiative Working Paper Series. Washington, DC:  World Bank, Social Development Department.  Retrieved from http://go.worldbank.org/IVEBAGOF20

Stiglitz, J. E. (1988). Economic organization, information, and development. In H. Chenery & T. N. Srinivasan (Eds.), Handbook of Development Economics (pp. 93-160). Amsterdam: Elsevier Science Publishers.

The Boston Foundation. (2009). The Boston Indicators Project. Boston, MA:  The Boston Foundation. Retrieved from http://www.bostonindicators.org/Indicators2008/

The Seattle Foundation. (2005). A Healthy Community: What You Need to Know to Give Strategically. Seattle: The Seattle Foundation.

UN-HABITAT. (2009). Global Urban Observatory – Urban Indicators Programme. Nairobi, Kenya:  Information Services Section, UN-HABITAT.  Retrieved from http://www.unhabitat.org/categories.asp?catid=646.

Urban Institute. (2009). National Neighborhood Indicators Partnership. Washington, DC:  Urban Institute.  Retrieved from http://www.neighborhoodindicators.org/

Van Den Berg, R. (2005). Results evaluation and impact assessment in development co-operation. Evaluation, 11, 27-36.

Whyte, A. (2000). Assessing Community Telecentres,  Ottawa, Ontario:  International Development Research Centre.  Retrieved from http://www.idrc.ca/openebooks/263-5/

World Values Survey Secretariat. (2009). World Values Survey. Retrieved from http://www.worldvaluessurvey.org/

Young, V., Brown, G., & Laursen, J. (1997). ICTs and Development: Testing a Framework for Evaluation. Quebec: Canadian International Development Agency.

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Outcome Evaluation

Abend, J., & McClure, C. R. (1999). Recent views on identifying impacts from public libraries. Public Library Quarterly, 17(3), 361-390.

Abram, S. (2007). The value of our libraries: Impact, recognition and influencing funders. Arkansas Libraries, 64(4), 5-11.

ACRL Task Force. (1998). Task Force on Academic Library Outcomes Assessment Report: American Library Association.

Berryman, J. (2005). Sustaining Communities: Measuring the value of public libraries: State Library of New South Wales.

Bertot, J. C., & Jaeger, P. T. (2008). Survey research and libraries: Not necessarily like in the textbooks. Library Quarterly, 78(1), 99-105.

Bertot, J. C., & McClure, C. (2003). Outcomes assessment in the networked environment: Research questions, issues, considerations, and moving forward. Library Trends, 51(4), 590-613.

Boyle, D. (2000). The tyranny of numbers: Why counting can’t make us happy.   London: Harper Collins.

Debono, B. (2002). Assessing the Social Impact of Public Libraries: What the Literature is Saying. APLIS, 15(2), 80-94.

deJager, K. (2001). Impacts & outcomes: Searching for the most elusive indicators of academic library performance. In Meaningful measures for emerging realities. Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Informaiton Services 2001 (pp. 291-297). Washington, DC: Association of Research Libraries.

Dresang, E. T., Gross, M., & Holt, L. E. (2006). Dynamic youth services through outcome-based planning and Evaluation. Chicago: American Library Association.

Dugan, R. E., & Hernon, P. (2002). Outcomes assessment: Not synonymous with inputs and outputs. Journal of Academic Librarianship, 28(6), 376-380.

Durrance, J. C., & Fisher, K. E. (2003). Determining how libraries and librarians help. Library Trends, 51(4), 305-334.

Durrance, J. C., & Fisher, K. E. (2005). How libraries and librarians help: A guide to identifying user-centered outcomes. Chicago: American Library Association.

Durrance, J. C., & Fisher-Pettigrew, K. E. (2002). Toward Developing Measures of the Impact of Library and Information Services. Reference & User Services Quarterly, 42(1), 43-53.

Durrance, J. C., & Pettigrew, K. E. (2001). How libraries and librarians help: Toward context-centered methods for evaluating public library networked community information initiatives.  First Monday 6(4).

Economic & Social Research Council (ESRC). (2007). Wellbeing and International Development: Wellbeing in Developing Countries Group, University of Bath, UK.

Fisher, K. E., & Durrance, J. C. (2002). How libraries and librarians help: Context-based, outcomes evaluation toolkit. Retrieved from http://ibec.ischool.washington.edu/toolkit/

Fisher, K. E., Durrance, J. C., & Hinton, B. B. (2004). Information grounds and the use of need-based services by immigrants in Queens, New York: A context-based, outcome evaluation approach. Journal of the American Society for Information Science and Technology, 55(8), 754-766.

Heeks, R. (2007). Impact Assessment of ICT4D Projects: A Partial Review of Frameworks. IDPM, University of Manchester.

Holt, G. E., & Elliott, D. (2003). Measuring outcomes: Applying cost-benefit analysis to middle-sized and smaller public libraries. Library Trends, 51(3), 424-440.

Imholz, S., & Arns, J. W. (2007). Worth their weight: an assessment of the evolving field of library assessment. New York: Americans for Libraries Council.

McConnell, P. (1995). Making a Difference: Measuring the Impact of Information on Development, Ottawa, Ontario: International Development Research Centre. Retrieved from http://www.idrc.ca/EN/Resources/Publications/Pages/IDRCBookDetails.aspx?PublicationID=367

Menou, M. (1993). Measuring the Impact of Information on Development. Ottawa, Ontario: International Development Research Centre.

Poll, R. (2003). Measuring impact and outcome of libraries. Performance Measurement and Metrics, 4(1), 5-12.

Rubin, R. J. (2006). Demonstrating results: Using outcome measurement in your library. Chicago: ALA.

Rubin, R. J. (2007). Outcome Measurement Glossary.  California: California State Library. Retrieved from http://web.archive.org/web/20070719131336/http://www.library.ca.gov/grants/lsta/docs/OutcomeMeasurementGlossary.pdf

Saracevic, T. (2000). Digital library evaluation: Toward an evolution of concepts. Library Trends, 49(2), 350-369.

Saxton, M., Naumer, C. M., & Fisher, K. E. (2007). 2-1-1 information services: outcomes assessment, benefit-cost analysis, and policy issues. Government Information Quarterly, 24(1), 186-215.

Steffen, N. O., & Curry, L. K. (2002). Who’s Doing What: Outcome-based evaluation and demographics in the counting on results project. Public Libraries, 41(5), 271-276, 278-279.

Usherwood, B. (2002). Accounting for outcomes: demonstrating the impact of public libraries. Australasian Public Libraries and Information Services, 15(1), 5-13.

Usherwood, B., & Linley, R. (1998). New library - new measures: a social audit of public libraries. Paper presented at the 64th IFLA General Conference August 16-August 21, 1998, Amsterdam.

Vaughan, L. Q. (1999). The contribution of information to business success: a LISREL model analysis of manufacturers in Shanghai. Information Processing & Management, 35(2), 193-208.

Vaughan, L. Q., & Tague-Sutcliffe, J. (1997). Measuring the impact of information on development: a LISREL-based study of small businesses in Shanghai. Journal of the American Society for Information Science and Technology, 48(10), 917-931.

Wakelin, O., & Shadrach, B. (2001). Impact Assessment Of Appropriate And Innovative Technologies In Enterprise Development. Manchester, UK: Enterprise Development Impact Assessment Information Service. 

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Mixed Methods Research

Fidel, R. (2008). “Are we there yet?: Mixed methods research in library and information science.” Library & Information Science Research (07408188) 30(4): 265-272.

Greene, J. C. and V. J. Caracelli (1997). Advances in mixed-method evaluation : the challenges and benefits of integrating diverse paradigms. San Francisco, Jossey-Bass Publishers.

Jick, T. D. (1979). “Mixing Qualitative and Quantitative Methods: Triangulation in Action.” Administrative Science Quarterly 24(4): 602-611.

Krippendorff, K. (1980). Content analysis: An introduction to its methodology. Newbury Park, CA: Sage.

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Newbury Park, CA: Sage.

Lofland, J., & Lofland, L. H. (1995). Analyzing social settings: A guide to qualitative observation and analysis. Belmont, CA: Wadsworth.

Miles, M. B., & Huberman, A. M. (1994). Qualitative analysis. Thousand Oaks, CA: Sage.

Survey Design

Blumberg and Luke. (2008). Wireless Substitution: Early release of estimates from the National Health Interview Survey, July – December 2007. Washington, DC: NCHS, CDC.

Courtenay, G. (1978). “Questionnaire Construction.” In Hoinville, G., and Jowell, R., Survey Research Practice, chapter 3. Heinemann Educational Books: London.

Fowler, F. J. (1995). Improving survey questions: Design and evaluation. Applied social research methods series, v. 38. Thousand Oaks: Sage Publications.

Fowler, F. Jr. & Roman, A. (1992). A study of approaches to survey question evaluation. Final report for U.S. Bureau of the Census.

Office of Management and Budget. (2006). Standards and guidelines for statistical surveys. Washington, D.C.: OMB. Retrieved from http://www.whitehouse.gov/omb/inforeg_statpolicy#pr.

Oksenberg, L., Cannell, C., & Kalton, G. (1991). New strategies for pretesting survey questions. Journal of Official Statistics, 7:3, 349-356.

Presser, S. & Blair, J. (1994). Survey pretesting: do different methods produce different results? Sociological Methodology, 24: 73-1094.

Sheatsley, P.B., (1983). “Questionnaire Construction and Item Writing.” In Rossi, P.H., Wright, J.D., Anderson, A.B. (eds.) Handbook of Survey Research, chapter 6. Academic Press, Inc.: San Diego, CA.

Sudman, S., (1983). “Applied Sampling.” In Rossi, P.H., Wright, J.D., Anderson, A.B. (eds.) Handbook of Survey Research, chapter 5. Academic Press, Inc.: San Diego, CA.

Sue, V. M. and L. A. Ritter (2007). Conducting online surveys. Los Angeles, Sage Publications.

The American Association for Public Opinion Research. (2004). Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys. Ann Arbor, MI: AAPOR.

Thomas, S. J. (2004). Using web and paper questionnaires for data-based decision making : from design to interpretation of the results. Thousand Oaks, Calif., Corwin Press.

Women’s Networking Support Program. Gender Evaluation Methodology for Internet and ICTs. Melville, South Africa: Association for Progressive Communications.  Retrieved from http://www.apcwomen.org/gemkit/en/gem_tool/index.htm

Zukerberg, A. L., D. R. Von Thurn, and J. C. Moore. 1995. Practical considerations in sample size selection for behavior coding pretests. Proceedings of the Section on Survey Research Methods, Joint Statistical Meetings, American Statistical Association, 1116–1121, August 13–17, in Alexandria, VA.

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Civic Engagement/eGovernment

Alita, J. (2001). Creating an Internet policy by civic engagement. American Libraries, 32(11), 48-50.

Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. (2006). Drafted: I want you to deliver e-government. Library Journal, 131(13), 34-37.

Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. (2006). Public Access Computing and Internet Access in Public Libraries: The Role of Public Libraries in e-government and Emergency Situations. First Monday, 11(9).

Cisler, S., & Polly, J. A. (1995). The post office and public libraries. Library Journal, 120(5), 29-30.

Durrance, J. C., Pettigrew, K. E., Jourdan, M., & Scheuerer, K. (2001). Libraries and civil society. In N. Kranich (Ed.), Libraries: The cornerstone of democracy (pp. 49-59). Chicago: ALA.

Durrance, J. C., Souden, M., Walker, D., & Fisher, K. E. (2006). Civic problem-solving viewed as an information use environment. Information Research, 11(4).

eGEP. (2006). Measurement Framework Final Version. Brussels: European Commission.

Heeks, R. (2006). Implementing and Management eGovernment: An International Text. London: Sage Publications.

Hillenbrand, C. (2005). Public libraries as developers of social capital. Australasian Public Libraries and Information Services, 18(1), 4-12.

Norris, P. (2001). Digital divide : civic engagement, information poverty, and the Internet worldwide. New York: Cambridge University Press.

Tolbert, C. J., & McNeal, R. S. (2003). Unraveling the effects of the Internet on political participation. Political Research Quarterly, 56(2), 175-185.

Zussy, N. (2000). The birth and development of Find-It!: Washington State’s Government Information Locator Service. First Monday, 5(6).

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Digital Inclusion/Digital Divide

Chu, C. M. (1999). Immigrant children mediators (ICM): Bridging the literacy gap in immigrant communities. Paper presented at the 65th IFLA council and General Conference, Bangkok, 20-28 August, Bangkok.

Fisher, K. E., Marcoux, E., Miller, L. S., A, S., & Cunningham, E. R. (2004). Information behavior of migrant Hispanic farm workers and their families in the Pacific Northwest. Information Research, 10(1).

Flythe, F. H. (2001). Identification of the information needs of the newly arrived Hispanic/Latino immigrants in Durham county, North Carolina, and how the public library may address these needs. Unpublished Master’s paper. University of North Carolina at Chapel Hill.

Gunkel, D. J. (2003). Second thoughts: Toward a critique of the digital divide. New Media & Society, 5(4), 499-522.

Gurstein, M. (2003). A community informatics strategy beyond the digital divide. Journal, 8(12). Retrieved from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1107/1027

Holt, G. E. (2006). Fitting library services into the lives of the poor. The Bottom Line: Managing library finances, 19(4).

National Telecommunications and Information Administration (NTIA). (1999). Falling through the net: Defining the digital divide. Washington, DC: U.S. Department of Commerce.

National Telecommunications and Information Administration (NTIA). (2002). A Nation Online: Internet use in America. Washington, DC: U.S. Department of Commerce.

National Telecommunications and Information Administration (NTIA). (2004). A Nation Online: Entering the Broadband Age. Washington, DC: U.S. Department of Commerce.

Norris, P. (2001). Digital divide : civic engagement, information poverty, and the Internet worldwide. New York: Cambridge University Press.

Rooksby, E. (2007). Information technology and social justice. Hershey, PA: Information Science Pub.

Statistics Canada. (2007). Canadian Internet Use Survey.   Retrieved from http://www.statcan.ca/Daily/English/080612/d080612b.htm

van Dijk, J. (2005). The deepening divide : inequality in the information society. Thousand Oaks, CA: Sage.

van Dijk, J. (2006). Digital divide research, achievements and shortcomings. Poetics, 34(3-4), 221-235.

van Dijk, J. (2006). The network society: Social aspects of new media (2nd ed.). Thousand Oaks, CA: Sage.

van Dijk, J., & Hacker, K. (2003). The digital divide as a complex and dynamic phenomenon. The Information Society, 19, 315-326.

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e-Commerce/Financial Services

Albanese, A., Bumenstein, L., & Oder, N. (2005). Libraries damaged, librarians respond, after hurricane’s fury. Library Journal, 130(15), 16-17.

Berk & Associates, Inc. (2005). The Seattle Public Library Central Library: Economic Benefits Assessment. Seattle, WA: The Seattle Public Library Foundation & City of Seattle Office of Economic Development.

Bjarhov, M. (2006). Mobile against poverty. Telecommunications International, 40(11), 34-36.

Chenery & T. N. Srinivasan (Eds.), Handbook of Development Economics (pp. 93-160). Amsterdam: Elsevier Science Publishers.

D’Elia, G., Jorgensen, C., Woelfel, J., & Rodger, E. J. (2002). The impact of the Internet on public library use: An analysis of the current consumer market for library and Internet services. Journal of the American Society for Information Science and Technology, 53(10), 802-820.

Eberhart, G. (2005). Katrina’s terrible toll: Librarians rally to provide information for a devastated Gulf Coast population. American Libraries, 36(9), 14-25.

Elliott, D., Holt, G., Hayden, S., & Holt, L. E. (2007). Measuring your library’s value:  How to do a cost-benefit analysis for your public library. Chicago: American Library Association.

Fraser, B. T., Nelson, T. W., & McClure, C. (2002). Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work. Library & Information Science Research, 24(3), 211-233.

Holt, G. (2007). Communicating the value of your library. Bottom Line: The journal of library finance, 20(3), 119-124.

Kelley School of Business. (2007). The Economic Impact of Libraries in Indiana. Indianapolis, IN: Indiana State Library.

Libert, B., & Spector, J. (2008). We are Smarter than Me. Upper Saddle River, NJ: Wharton School Publishing.

Manjarrez, C. A., Cigna, J., & Bajaj, B. (2007). Making Cities Stronger: Public library contributions to local economic development. Washington, DC: The Urban Institute.

Schrader, A. M. (2003). “More libraries than Tim Hortons and McDonald’s”: Capturing the cultural and economic impact of libraries on Canada. Feliciter, 49(3), 142-146.

Stiglitz, J. E. (1988). Economic organization, information, and development. In H.

Stitch, S. (2008). “The Library Helped Me Start My Business”. Woman’s Day.

Tapscott, D., & Williams, A. D. (2006). Wikinomics: How mass collaboration changes everything. New York: Portfolio.

Vavrek, B. (1996). Is the public library missing its potential markets? Public Library Quarterly, 15(1), 5-12.

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Education/Lifelong Learning

Boatman, W., Van Fleet, C., & Wallace, D. P. (2003). Public libraries as a bridge for college-bound young adults. Reference & User Services Quarterly, 42(3), 229-234.

Breslau, E. (2007). “The Library Changed my Life”. Women’s Day, 137-138, 140-141.

Degyansky, K. (2006). Sustaining the work of “Learning in libraries”. The Bottom Line, 19(4), 176.

McCook, K. d. l. P., & Barber, P. (2002). Public Policy as a Factor Influencing Adult

Lifelong Learning, Adult Literacy and Public Libraries. Reference & User Services Quarterly, 42(1), 66-75.

Stone, E. (1999). The impact of public library use on the educational attainment of primary school children. Unpublished Dissertation.

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Employment Services

Brown, J. S., & Thomas, D. (2006). You Play World of Warcraft? You’re Hired! Wired, 14(4). Retrieved from http://www.wired.com/wired/archive/14.04/learn.html

Dørup, J. (2004). Experience and attitudes toward information technology among first-year medical students in Denmark: Longitudinal questionnaire survey. Journal of Medical Internet Research, 6(4).

Georgiou, G. (2004). General IT literacy: A research report of a survey of the British population on computer usage: The British Computer Society.

Julien, H., & Hoffman, C. (2008). Information Literacy Training in Canada’s Public Libraries. Library Quarterly, 78(1), 19-41.

Tuinstra, R. (2007). Goodwill boosts confidence, skills of computer novices. The Seattle Times,

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Entertainment/Social Networking/Social Inclusion

Aabø, S. (2005). The role and value of public libraries in the age of digital technologies. Journal of Librarianship and Information Science, 37(4), 205-211.

Anonymous. (2006). Libraries try catering to gamers. Library Administrator’s Digest, 41(9).

Bishop, A. P., Mehra, B., Bazzell, I., & Smith, C. (2000). Socially grounded user studies in digital library development. First Monday, 5(6).

Commission of the European Communities. (2005). eInclusion revisited: The Local Dimension of the Information Society. Brussels: Commission of the European Communities.

Digital Access Project. (2008). The Digital Access Project. Minneapolis, MN: Digital Access Project. Retrieved from http://www.digitalaccess.org/

Durrance, J. C., & Pettigrew, K. E. (2002). Online community information: Creating a nexus at your library. Chicago: American Library Association.

Farmer, L. S. J. (2005). Digital Inclusion, Teens, and Your Library: Exploring the Issues and Acting on Them. Westport, CT: Libraries Unlimited.

Floyd, S. (2008, February 3). Lewisville library’s role-playing games promote creativity. The Dallas Morning News.  Retrieved from http://web.archive.org/web/20100117052708/http://www.dallasnews.com/sharedcontent/dws/news/city/denton/lewisville/stories/DN-roleplaying_03wes.ART.West.Edition1.458d821.html

Hayes, E., & Morris, A. (2005). Leisure role of public libraries: User views. Journal of Librarianship and Information Science, 37(3), 131-138.

Jenkins, H. (2006). Confronting the Challenges of Participatory Culture: Media Education for the 21st Century. Chicago: The MacArthur Foundation.

Johnson, S. (2005). Everything bad is good for you: How today’s popular culture is actually making us smarter. New York: Riverhead Books.

Levine, J. (2006). Academic Libraries. Library Technology Reports, 42(5), 38-44.

Levine, J. (2006). Future Intersections. Library Technology Reports, 42(5), 56-59.

Levine, J. (2006). The Gaming Generation. Library Technology Reports, 42(5), 18-23.

Levine, J. (2006). Gaming Setups Common in Libraries. Library Technology Reports, 42(5), 24-30.

Levine, J. (2006). Introduction. Library Technology Reports, 42(5), 5-9.

Levine, J. (2006). Public Libraries. Library Technology Reports, 42(5), 45-55.

Levine, J. (2006). School Libraries. Library Technology Reports, 42(5), 31-37.

Levine, J. (2006). What Librarians Can Learn from Gamers. Library Technology Reports, 42(5), 60-62.

Levine, J. (2006). Why Gaming? Library Technology Reports, 42(5), 10-17.

Levine, J. (2008). Gaming & Libraries Update: Broadening the Intersections. Library Technology Reports, 44(3).

Neiburger, E. (2007). Gamers … in the Library?!: The Why, What, and How of Videogame Tournaments for All Ages.  School Library Journal, July 1, 2007. Retrieved from http://www.schoollibraryjournal.com/article/CA6456375.html.

Nicholson, S. (2007). The role of gaming in libraries: Taking the pulse. White paper available online at http://librarygamelab.org/pulse2007.pdf

Oldenburg, R. (1999). The great good place: cafes, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community. New York: Marlowe & Co.

Oldenburg, R. (2001). Celebrating the third place : inspiring stories about the “great good places” at the heart of our communities. New York: Marlowe & Co.

Putnam, R. D. (2000). Bowling alone: the collapse and revival of American community. New York: Simon & Schuster.

Sarasohn-Kahn, J. (2008). Trust Driving People to Web Social Networks for Health Info. iHealthBeat.  California Healthcare Foundation. Retrieved from http://www.ihealthbeat.org/Perspectives/2008/Trust-Driving-People-to-Web-Social-Networks-for-Health-Info.aspx.

Schiesel, S. (2008, March 22). Taking Play Seriously at the Public Library with Young Video Gamers. The New York Times. Retrieved from http://www.nytimes.com/2008/03/22/books/22games.html.

Shah, D. V., Kwak, N., & Holbert, R. L. (2001). “Connecting” and “Disconnecting” With Civic Life: Patterns of Internet Use and the Production of Social Capital. Political Communication, 18, 141-162.

Squire, K., & Steinkuehler, C. (2005). Meet the Gamers. Journal, (April 15). Retrieved from http://www.libraryjournal.com/article/CA516033.html

Suaiden, E. J. (2003). The social impact of public libraries. Library Review, 52(8), 379-387.

Swinebourne, K. (2000). “A safe place to go.” Libraries and social capital. Sydney, Australia: Public Libraries Branch of the State Library of New South Wales.

Vavrek, B. (2001). Wanted! Entertainment director. American Libraries, 32(6), 68-71.

Walker, C., & Manjarrez, C. A. (2003). Partnerships for free choice learning: Public libraries, museums and public broadcasters working together: Institute for Museum and Library Studies, The Urban Institute and Urban Libraries Council.

Warschauer, M. (2004). Technology and social inclusion: Rethinking the digital divide. Cambridge, MA: MIT Press.

Worcman, K. (2002). Digital division is cultural exclusion. But is digital inclusion cultural inclusion? D-Lib Magazine, 8(3).

Wynne, M. E., & Cooper, L. F. (2007). Power up: The campaign for digital inclusion–Digital Inclusion Imperatives Offer Municipalities New Social and Economic Opportunities: Digital Access Project.

Wynne, M. E., & Cooper, L. F. (2007). A road map toward digital inclusion: New imperatives offer municipalities social and economic opportunities: Microsoft Corporation.

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Health/Social Services

Abrahamson, J. A., Fisher, K. E., Turner, A. G., Durrance, J. C., & Turner, T. (2008) Lay information mediary behavior (LIMB) uncovered: How non-professionals seek health information for themselves and others online. Journal of the Medical Library Association, 96:4, 310-323.

Breslau, E. (2007). “The Library Changed my Life”. Women’s Day, 137-138, 140-141.

Burnham, E., & Peterson, E. (2005). Health information literacy: A library case study. Library Trends, 53(3), 422-433.

Chobot, M. C. (2002). The Challenge of Providing Consumer Health Information in Public Libraries. Washington, DC: American Association for the Advancement of Science.

La Porta, M., Hagood, H., Patt, J., Kodorowski, J. K., & Treiman, K. (2007). The NCI’s cancer information service: Meeting the public’s cancer information needs via the Internet. Journal of Cancer Education, 22(Supp 1), S26-S34.

Logan, R. A. (2007). Clinical, classroom, or personal education: Attitudes about health literacy. Journal of the Medical Library Association, 95(2), 127-137.

Morey, O. T. (2007). Health information ties: preliminary findings on the health information seeking behaviour of an African-American community. Journal, 12(2). Retrieved from http://InformationR.net/ir/12-2/paper297.html   

Parker, R., & Kreps, G. (2005). Library outreach: Overcoming health literacy challenges. Journal of the Medical Library Association, 93(4), 81-85.

Pifalo, V., Hollander, S., Henderson, C., DeSalvo, P., & Gill, G. P. (1997). The impact of consumer health information provided by libraries: the Delaware experience. Bulletin of the Medical Library Association, 85(1), 16-22.

Stavri, P. Z. (2001). Personal health information-seeking: A qualitative review of the literature. MEDINFO proceedings, 2001, 1484-1488.

Warner, D., & Procaccino, J. D. (2004). Toward wellness: Women seeking health information. Journal of the American Society for Information Science & Technology, 55(8), 709-730.

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